How long does the delivery take?
The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address. Please remember that this timeframe is only...
When will I receive my order?
All orders are subject to a processing time that is separate from the shipping time. Make sure you check your order recap and order confirmation email to have a clear understanding of whic...
Do you ship worldwide? Is there any store around me?
ALOHAS was born as an online shopping platform only. Starting Feb 2024, we have opened our first ALOHAS STORE and we are working hard to expand our physical presence on both nationa...
How much does the shipping cost? Do you offer free shipping?
Shipping fees may vary depending on the destination country, the weight of the package, and in some cases, the courier selected. To verify the exact shipping cost and whether your...
What should I do if I have not received my package even though it says 'Delivered'?
Didn't receive your order even though the tracking link says it was delivered? If your tracking shows your package as 'Delivered' but you haven’t received it, please follow these...
How can I change my delivery address?
Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. The team will check if modification is still...
Do I have to pay customs fees?
The total cost for your order does not include any import or duties fees, except if clearly stated at checkout. Product prices, as well as shipping and delivery costs, are displayed on our...
Can I pay customs in advance?
At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only...
Will the already available items from my order be shipped immediately, or can I split the order?
As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the sam...
How to Request a VAT Refund or Fees for Being a Non-EU Resident?
Regarding the VAT refund inquiry, the issuance of the DER (electronic document required for customs refund) does not depend on ALOHAS. It is only issued if the buyer proves they...